FAQs

What's the run down on shipping?

Anything shipped from RDH HQ (everything except for apparel & tote bags) is shipped via USPS First Class Package or First Class Mail. Items that ship directly from the printer (apparel & tote bags) typically ship with USPS, but that is up to the printer and may change as needed.

All items come with tracking, except for very small orders of 1 sticker/magnet. When your item ships, you will receive tracking info via text or email, whichever you provided at checkout.

Most First Class Packages are estimated to arrive in 2-4 business days, but with the holiday season AND with the global COVID pandemic, shipping times are longer than usual. Please be patient and check your tracking info, but please do not hesitate to reach out with questions. Note: since the start of the pandemic, USPS's tracking is sometimes delayed and will show as "pre-shipment" for a few days before updating. In some cases it will say that until delivery. Please give the package a few days after shipment to arrive if that tracking is stuck on "pre-shipment."

 

What's the run down on pick up?

All items except for apparel & tote bags (these ship to you directly from the printer) are available for pickup from RDH HQ in Manayunk, Philadelphia, PA. Pick up is free. Most items are available in 1-4 days. You will receive a notification when items are ready for pick up and I will send you a message to arrange a pick up time. I have a covered porch, so times don't have to be exact, its just so I am sure to put your order on my porch in time. All pick ups are contactless.

 

Do you have any mask print options available that aren't on the site / I have a specific print in mind but I don't see anything like it in your selection?

Shoot me a message via the Contact Me page or a DM on Instagram! I have dozens of prints that I don't list because I only have a few left and I'd be happy to see if I have anything like what you're looking for.

I can also buy fabric especially for you, but you need to commit to buying at least 3 masks in that print.

 

I'm interested in getting custom masks for my business/event/group! Can you do custom orders?

Yes! Contact me and let's discuss options!

 

Do you offer bulk discounts?

Yes. Contact me with what you're planning for your order and we can discuss bulk discounts. Unfortunately my website doesn't allow for sliding discounts based on quantity. Tip: I have more wiggle room if you're buying multiples of the same print or same base colors.

 

How do I wash/care for my masks?

Regular masks/filter pocket masks/straw hole masks: Throw in with your regular wash load or hand wash. Air dry (recommended) or dry on low heat in dryer. Iron the fabric part if needed. Do not iron the elastic.

Light up masks: Remove light pocket. Follow instructions above.

Window mask: Hand wash (recommended) or throw in with your regular laundry. Air dry only. Do not iron. Use anti-fog spray or Dawn dish soap to prevent fogging.

 

I put my stickers on my water bottle. Can I run it through the dishwasher?

Yes!

 

Does RDH sell wholesale / stock in stores? Do you do partnerships?

Yes and yes! Reach out to rainydayHM@gmail.com and let's chat!